Return & Refund Policy

This Return and Refund Policy outlines the terms and conditions under which customers may return products purchased from The Leather Coats. Our policy is designed to ensure a transparent, fair, and efficient process for both our customers and the company.

Eligibility for Return

• Damaged or Incorrect Products: Customers are entitled to return any product from The Leather Coats if the item is received damaged or if the wrong product has been shipped.
• Full-Price Items: Returns are only accepted for items purchased at full price. Items purchased on sale or using a discount coupon are not eligible for return or refund.

Restocking Fee

• Fee: A restocking fee of 30% of the product’s price will apply to all returns.
• Payment Method: The restocking fee will be deducted from the total refund amount.

Return Process

• Initiation: To initiate a return, customers must contact The Leather Coats customer service within 15 days of receiving their product.
• Approval: Upon approval, a return shipping label and detailed instructions will be provided to the customer.
• Condition of Returned Product: The product must be returned in its original condition, with all tags and packaging intact.

Refund Process

• Inspection: Upon receipt of the returned product, The Leather Coats will inspect it to verify its condition.
• Processing Time: If the return is approved, the refund will be processed within 15 business days.
• Refund Method: Refunds will be issued to the original method of payment, unless otherwise specified.

Exceptions

• Sale Items: Items marked as “SALE” are non-returnable and non-refundable.
• Customized Products: Customized products are final and cannot be returned or refunded, except in cases where the item is damaged upon receipt or if the customization does not match the specifications provided by the customer.

Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at [email protected].

Policy Amendments

The Leather Coats reserves the right to modify this policy at any time. Any amendments will be posted on our website and will take effect immediately upon publication.